1. INTRODUCTION
Palm View Health & Wellness (“Palm View,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, palmviewhw.com, or interact with us online. By using our website, you agree to the practices described in this Privacy Policy.
2. INFORMATION WE COLLECT
We collect personal information that you voluntarily submit through contact forms, appointment request forms, newsletter or SMS sign-ups, online patient inquiries, and event or consultation registration forms. This may include your name, email address, phone number, and any message or optional health-related question you submit. Please note that information submitted through our online forms is not considered medical records, and you should avoid providing sensitive medical information. In addition, when you visit our website, we may automatically collect information such as your IP address, browser type, device details, pages viewed, time spent on the site, referral sources, and data collected through cookies and tracking technologies such as Google Analytics or Facebook Pixel. This information helps us improve website performance and marketing effectiveness.
3. HOW WE USE YOUR INFORMATION
We use the information we collect to respond to inquiries and appointment requests, provide customer service, send confirmations or reminders, improve the website experience, analyze user behavior, and operate advertising or remarketing campaigns. If you opt in, we may also use your information to send promotions, updates, or educational content. We do not sell your personal information.
4. COOKIES & TRACKING TECHNOLOGY
Our website uses cookies and similar tracking technologies to enhance functionality, analyze site performance, personalize content, and support retargeting advertisements through platforms such as Google and Meta. You may disable cookies at any time by adjusting your browser settings, though this may affect your browsing experience.
5. HOW WE SHARE YOUR INFORMATION
We may share limited personal information with third-party service providers that support our business operations, including website hosting companies, analytics tools, email and SMS communication platforms, advertising platforms, and scheduling or CRM software used to manage appointments. These third parties may access your information only as needed to perform services on our behalf, and we do not sell or rent your personal information.
6. YOUR RIGHTS & CHOICES
Depending on your state of residence, you may have the right to access or correct personal information we hold about you, opt out of receiving email or SMS communications, or request the deletion of your personal information, subject to legal or regulatory requirements. You may exercise these rights by contacting us at help@palmviewhw.com.
7. DATA SECURITY
Palm View Health & Wellness uses reasonable administrative and technical safeguards to protect your personal information. However, no method of data transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
8. HIPPA DISCLAIMER
While Palm View Health & Wellness follows applicable privacy standards, information submitted through our website is not considered protected health information (PHI) under HIPAA. You should not provide sensitive medical information through our online forms. For medical records or PHI-related requests, please contact our office directly.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. These sites operate independently of Palm View Health & Wellness, and we are not responsible for their content, privacy practices, or policies.
10. CHILDREN’S PRIVACY
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we learn that information has been collected from a child under 13, we will take appropriate steps to delete it.
11. CHANGES TO THIS POLICY
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.
12. CONTACT US
If you have questions about this Privacy Policy or wish to submit a privacy-related request, you may contact us at: Palm View Health & Wellness, 1616 N Litchfield Rd, Suite A220, Goodyear, AZ 85395. Email: help@palmviewhw.com.